Position Title

Senior Manager, Transformation Management Office

Report To

General Manager, Transformation Management Office

Position Summary

To program and project manage strategic and transformation initiatives under the group, to manage project team members (functional reporting) and to lead/coach TMO team members. 

Key Accountabilities

1. Process Excellence & Business Transformation

• Lead enterprise-wide Business Process Improvement (BPI) initiatives using Lean Six Sigma (DMAIC) to improve customer experience, operational performance, productivity, and profitability.


• Drive process optimisation across Customer Experience (CX), Employee Experience (EX), Operational Excellence (OE), and corporate functions.


• Integrate Design Thinking, Digital, AI, Automation, and Data Analytics into transformation initiatives to accelerate innovation and business value.


• Establish and govern enterprise Process Excellence frameworks, methodologies, standards, and governance to embed continuous improvement.


• Develop organisational capability through Lean Six Sigma training, coaching, mentoring, and enterprise-wide deployment.


• Champion innovation by leading ideation workshops, proof-of-concepts, and scalable business improvement initiatives.


• Partner with Business Units and Digital teams to deliver technology-enabled solutions that optimise business processes and realise measurable benefits.

2. Transformation Strategy & Execution

• Translate Group strategic priorities into an enterprise transformation portfolio with defined governance, milestones, KPIs, and benefits realisation.


• Partner with Business Units to identify, assess, and prioritise transformation initiatives aligned with business objectives.


• Develop business cases and recommend digital, automation, and AI-enabled solutions following process optimisation.


• Drive innovation through structured problem-solving, Design Thinking, data analytics, and evidence-based decision-making.

3. Business Transformation Advisory

• Serve as the internal subject matter expert on Process Excellence, Lean Six Sigma, and Business Transformation.


• Advise and coach Business Units on Lean Six Sigma, Business Process Management, Change Management, and Continuous Improvement methodologies.


• Conduct diagnostic assessments, identify improvement opportunities, and facilitate strategic improvement workshops.

4. Governance & Continuous Improvement

• Develop governance frameworks for project selection, portfolio management, Process Excellence maturity, and benefits tracking.


• Conduct post-implementation reviews to ensure benefits are realised and improvements are sustained.


• Standardise best practices and embed a culture of operational excellence across the Group.

5. Executive Stakeholder Management

• Present transformation strategies, business cases, programme updates, and recommendations to GEXCO, senior leadership, and governance committees.


• Influence cross-functional stakeholders to secure alignment, accelerate adoption, and deliver sustainable business outcomes.


• Build strong partnerships across Business Units to foster enterprise-wide collaboration and transformation.