SENIOR MECHANICAL FIELD APPLICATIONS ENGINEER - Hiring Immediately

A rapidly growing and evolving global fastener company is hiring for a mechanical field applications engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill some of the qualifications, you may still be considered depending on your level of experience.

Be part of a growing and profitable organization that defines leasing by design in the fasteners field.

Reports To             :    Asst Engineering Manager

Job Summary       :    Quality, Engineering, Marketing activities

Job Responsibilities:

Engineering

• Support Sales team to open up new market opportunities and participate in technical road shows and technical discussions.
• Achieve incremental sales for design-in application of PEM fasteners through technical selling and problem solving.
• Provide technical training to both internal staff and external customers physically or virtually.
• Lead and assist Sales to resolve technical issues faced by customer when using PEM products.
• Drive technical initiatives and make recommendations to Engineering team for New Product Development.
• To provide technical advice to customers on application queries received online, e-mails, calls or virtual meetings.
• Actively participate as part of the global technical support team to help customers with technical questions via the e-mail or our technical helpdesk portal.
• Coordinate and assists in the product testing (destructive, non-destructive) for customer concept verification or competitor fact finding.
• To assist the team to build up knowledge to prepare the Sales team to penetrate into a new sector e.g. Automotive (EV), Automotive Elecronics, Medical, Datacom, Telecom and Pharmaceutical sectors.
• To compile and submit Weekly Engineering Report to the Operations team for compilation. 
• To monitoring and update on customize products win/loss/pending status through SFDC and/or other means. 
• To prepare and compile presentation when required e.g. QBR, customer webinar etc. 
• To support and/or source marketing materials e.g. products posters and banners, sample boxes, display products, acquired customer applications for display etc. 
• To submit relevant SalesForce documents for customized parts opportunities.
• Liaising for customized products from initial quotes, transfer pricing, drawings, samples making and getting final approval before handing to sales for mass production. 
• Handling any technical drawings issues and tolerances discrepancies with customers. 
• Year end reporting to management of the department’s performance KPIs.
• Review teardown reports, perform engineering analysis and study customer literature to develop full understanding of the customers’ applications and product architecture.

Quality

• In charge of coordinating all QA activities (RMA, corrective reports, sorting, expenditures) with customer and factory on assigned territories. 
• Involvement in budgeting of expenses and capital expenses for both quality and engineering department.
• Responsible and liaise with customer on quality issues as first level of response. Where possible or viable, visit customer sites and resolving quality related issues. 
• To recommend purchases requisitions for Operations Department that will help to improve the capabilities in Field Applications Engineering.
• To participate in ISO 9001:2015 system refresh and update of its relevant written process and procedures. 
• Coordinate, liaise and submission of ROHS, IMDS, REACH, Conflict Minerals Statements and MSDS documents etc. with customers and manufacturing sites. 
• Liaising and submission of quality and products declarations and documents requests by customers i.e. PPAP from manufacturing sites. 
• To prepare and compile Excel data or PowerPoint presentation related to quality issues of the region if required. 
• Year-end reporting to management of the department’s performance KPIs.

Marketing

• Participate in all new product discussions/webinars and training to provide feedback to marketing department what works for the region.

Finance

• Prepare yearly travel budget and stay within the budget.

Pre-requisites:

• Min. Bachelors degree in Mechanical Engineering/Mechatronics/Industrial Engineering.
• Preferably at least 2 years' experience with mechanical fasteners applications use or 5 years' experience in sheet metal fabrication process.
• Experience with Automotive OEMs is an added advantage.
• Passion for technology with love of learning plus natural sense of curiosity.
• People oriented personality with positive work attitude and aptitude. A good communicator/collaborator with interpersonal skills. The ability to work with colleagues across multiple disciplines, customers of various positions and executive level interaction within the management is expected.
• Independent problem-solving ability with attentiveness for details. Multitasking is expected.
• Good record keeping skill for project development tracking process. 
• Ability to travel across regions when required.
• Own a vehicle.
• Location: Penang (Work from home）