Senior Office Administrator

About the Role

We are looking for a highly organised Senior Office Administrator to support the Group Equity Derivatives function at RHB Banking Group. This role provides end-to-end administrative, operational, and coordination support to ensure the smooth running of the department. You will work closely with the Head of Group Equity Derivatives and a wide range of internal stakeholders, playing a key role in reporting, governance, issue management, and day-to-day operational effectiveness.

What you will be doing

Departmental operations and support

• Provide comprehensive administrative and operational support to the Head of Group Equity Derivatives, including preparation of reports, documentation, and management submissions.

• Proactively manage daily operational tasks and anticipate departmental needs to ensure smooth functioning.

Reporting, governance, and controls

• Coordinate and consolidate regular reporting across Group Equity Derivatives, including regulatory, risk, compliance, audit, and management reports.

• Track outstanding audit, compliance, and BRCO items and follow up with relevant parties to ensure timely closure.

Cross-functional coordination and issue management

• Act as the main coordination point between Group Equity Derivatives and internal stakeholders such as Operations, Middle Office, Finance, Compliance, IT, and BRCO.

• Manage and resolve operational issues, escalate where required, and ensure alignment across teams.

Stakeholder and customer support

• Manage internal and external enquiries related to Group Equity Derivatives operations.

• Support the team in handling customer matters, including information requests, clarifications, and complaint follow-ups.

Documentation, records, and process management

• Maintain departmental documentation, SOPs, governance materials, trackers, and filing systems to ensure audit readiness.

• Identify gaps in administrative or reporting processes and recommend practical improvements.

Vendor, billing, and system administration

• Manage vendor billing, contract renewals, and coordinate with Procurement and Finance on payments and queries.

• Oversee system access requests, entitlement reviews, and coordination with IT for Group Equity Derivatives staff.

Meeting and workflow coordination

• Prepare materials for management meetings, governance forums, and internal reviews.

• Maintain action logs and follow up on outstanding items to ensure timely completion.

• Track workflows, deliverables, and deadlines across the team.

Departmental readiness and support activities

• Support onboarding and offboarding processes, ensuring staff have the necessary access, documentation, and resources.

• Maintain departmental readiness activities, including BCP updates, mandatory training tracking, and internal compliance requirements.

Ad-hoc support and project assistance

• Take ownership of ad-hoc tasks, small projects, and operational initiatives assigned by the Head of Group Equity Derivatives, providing end-to-end execution support.

What we’re looking for

• Degree in business administration, management, finance, or a related field.

• Strong experience in administrative, operations, or office management roles within a corporate or financial services environment.

• Excellent organisational and coordination skills with strong attention to detail.

• Good communication and stakeholder management skills.

• Ability to manage multiple priorities, work independently, and handle sensitive information with discretion.

What we offer

At RHB Banking Group, you will be part of a professional and collaborative environment supporting a key business function. We offer opportunities to work closely with senior stakeholders, gain exposure to governance and operational processes, and develop your career in a structured and supportive setting.