Senior Portfolio Manager

## Role Profile\n\nRole title: Senior Portfolio Manager- Australasia \u0026 ASEAN \nFunction: Group Technology \nDepartment: Vodafone Business Technology Solutions \nReports to: Rest of Aisa \u0026 ME regional lead \nLocation: Kuala Lumpur, Malaysia\n\n## Role purpose\n\nThe Portfolio Manager is responsible for presales engagement, solution design, and delivery for Vodafone Business customer solutions. This role primarily supports customer headquarters in Southeast Asia and Australasia, addressing demand for global products and multinational deployments. It encompasses end-to-end accountability for achieving successful business outcomes in line with defined contractual requirements and deliverables.\n\nThis is a critical leadership role and is fundamental to the success of Vodafone Business in delivering and operating end-to-end solutions for our largest, strategic, multinational customers. Starting in the pre-sales phase it is the single interface between Vodafone Business and Vodafone Business Technology Solutions for customer opportunities ensuring that what we consult and sell, can be delivered and operated. Customer requirements are clear and translated into a solution design, all risks are known \u0026 documented with regular and standardized status updates provided back to Vodafone Business \u0026 its customers. \n\nDuring the sales engagement, the regional lead will be accountable for ensuring that VBTS input is provided into the Sales, Product and commercial strategy on specific deals/Verticals(e.g. Finance, Energy, Manufacturing and Logistics, etc ). The regional lead will be accountable for ensuring that customer opportunities are signed-on (during the EDRA process) based on agreed criteria within VBTS.\n\nDuring the Sell phase and Build phase, the regional lead will have strong stakeholder relationships with the Customer, Sales, Finance, Legal, and Commercial, Supply Chain, Product, LOB and VBTS functions.\n\nOnce in the delivery phase the project teams will then evolve to take on the responsibility for design and project implementation. The regional lead will then lead all aspects of portfolio delivery encompassing ~5 projects and programmes, a team of ~10 Project and Programme Managers, virtual team of ~10 Design resources with a TCV in excess of \u00a350m.\n\nTransforming service delivery for Vodafone business customers, the solutions will often be technically complex and often non-standard. The regional lead will be accountable for managing; project budgets, deliverables, milestones and timescales for the portfolio to ensure all contractual obligations are met and ensure profitability for Vodafone business. Ensuring all projects are aligned to Vodafone governance and reporting.\n\nAccountable for customer governance, escalation, stakeholder management in Pre-sales, design, delivery, engineering \u0026 operations (where applicable). Accountable for resolving issues in processes, tools and ways of working which impact customers deliverables. Drive requirements \u0026 prioritisation for product enhancements, process, tools and capability enhancements, which affect customers. \n\nThe regional lead will manage project teams scaled depending on customer demand. They will be accountable for developing and maintaining relationships with the key stakeholders, third parties and other external bodies to ensure a positive outcome and be responsible for the performance of the design and delivery.\n\nBased on the above requirements, the right candidate will be a high calibre individual with a background and extensive experience in technology programme delivery to corporate customers. They should be capable of setting the strategy for the team but also be comfortable in operating in a \u2018hands on\u2019 fashion with a particular affinity for the execution phase of each delivery. \n\nHe/she should be capable of fostering cooperation with the different layers of Vodafone business. They should be a dynamic, agile, innovative leader who has the ability to leverage others\u2019 performance without direct line management control and deal with ambiguity.\n\n## What you\u2019ll do\n\nKey accountabilities and decision ownership:\n\n \n\u2022 Lead and direct the project teams, ensuring the highest levels of customer satisfaction within sell and build for all customer business outcomes. \n\u2022 Act as senior, POC to the Customer and internal stakeholder for all design, product and delivery matters \n\u2022 Oversee all design and delivery activities and reporting \n\u2022 Define and manage design and delivery activities to meet Vodafone business project delivery financial performance \n\u2022 Be accountable for the performance of the customer solution design and delivery team.\n\n## Who you are\n\nCore competencies, knowledge and experience:\n\n \n\u2022 Extensive Programme Management skills and experience (15+ years) \n\u2022 Extensive experience in Product and design understanding and impacts to delivery and operations. \n\u2022 Successful record of accomplishment of Programme/Project Managing complex international inter-company initiatives. \n\u2022 Management of multiple stakeholders, with a range of cultural backgrounds. \n\u2022 Ability to manage from a distance, resources who work for other organisations. \n\u2022 Excellent communications skills and established team player with well-developed influence and relationship management skills. \n\u2022 Strong ability to manage complexity in a highly matrixed global organisation.\n\nMust have technical / professional qualifications: \n\n \n\u2022 Proven leadership experience with a track record of managing global teams of 50+ \n\u2022 Demonstrable experience of relationships at C-Levels within the Client Organization \n\u2022 Educated to technical degree/masters level. \n\u2022 Project Management qualification (equivalent Prince 2 Practitioner or PMP) \n\u2022 Programme Management qualification (MSP) and Service Management qualified (ITIL Foundation and/or Practitioner) advantageous for position. \n\u2022 Fluent English written and spoken, multi-lingual skills preferable. \n\u2022 Strong exposure to commercial management and contractual negotiation experience. \n\u2022 Design and architecture experience and industry awareness (e.g market trends on Products and customer demand).\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n