Senior Product Manager - Customer Service System

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  Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
  
  


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  Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
  
  


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  Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
  
  


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  Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.
  
  

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  Fluent English & Mandarin - required to work with Mandarin speaking colleagues & customers
  
  


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  Bachelor degree or above, more than 3 years of product manager experience
  
  


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  Basic data analysis skills
  
  


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  Good communication and collaboration skills
  
  

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).


• Meal Allowance up to RM 500/month


• Monthly Team Building


• RM 2500 Benefits per annum (Training & Wellness)


• Hybrid work arrangements


• Convenient workplace (5 minutes walk from MRT TRX).


• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.


• Employee engagement, recognition and appreciation program.


• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.