Senior Specialist Digital Workplace

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication, and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities

• Build, run and maintain digital workplace solutions.


• Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).


• Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta. 


• Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.


• Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive. 


• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.


• Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.


• Experience in supporting Windows 10 & 11 administration and security patch. 


• Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.


• Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.


• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.


• Create and manage project timelines for all digital workplace solutions.


• Assist evaluations for designing digital workplace solutions for supporting global implementation.


• Embrace DKSH’s culture elements – Our purpose, Our values & Our People DNA. 


• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.


• Ensure services provided adhere to service level agreement. 


• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.


• Communicate user needs, priorities and customer satisfaction. 


• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.


• Provide knowledge sharing to other Digital Workplace personnel. 


• Review and assess platform security compliance to hardening standards.


• Strong ability to analyze and present data to support product & delivery decisions as required.


• Flexible on-call rotations to ensure 24/7 security escalation coverage.


• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports

Functional Skills and Knowledge

• At least 5-7 years of working experience in IT infrastructure.


• Familiar in numeracy and quantitative analysis skills.


• Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.


• Demonstrate fluency in local language and English, both written and verbal communication skills.


• Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.


• Experience in planning & managing IT Infrastructure budget.


• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.


• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.


• Keep abreast of the latest technologies and technological opportunities.

Education

• Professional degree in Computer Science, Information Technology or equivalent.