Senior Specialist Travel & Expense Management

Service Performance and Issue Resolution

• Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.

• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.

• Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.

• Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.

• Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.

Process Management and Continuous Improvement

• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.

• Collaborate with the process management team by providing operational input to enhance underlying processes.

• Apply new or updated work instructions, tools, and systems in daily work.

• Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.

• Submit improvement ideas to the continuous improvement backlog.

• Participate in pilot activities, testing, and training related to process changes.

• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.

Personal Development and Team Contribution

• Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.

• Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.

• Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.

Stakeholder Management and Communication

• Work closely with the Team Lead to ensure individual execution is aligned with operational targets.

• Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.

• Act as an operational point of contact for Travel & Expense related topics.

Education

• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.

Experience

• 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.

• Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.

Knowledge and skills

• Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.

• Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.

• Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.

• Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.

• Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.

• Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.

Other requirements

• Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.

• High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.

• Understanding of procurement policy frameworks.

Reporting Line(s)

Solid line(s) to: Team Lead Travel & Expense Management

Dotted line(s) to: n/a

Number of direct reports: n/a

Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined based on individual service obligations and operational KPIs. 

Working Relationships

Internal contacts:

Team Lead Travel & Expense Management

Other Team Members within own team

Other Team Members within Purchase-2-Pay and adjacent processes

Process management within Purchase-2-Pay

HR, IT support

Business contacts

External contacts

Service providers or external business partners as required for daily operations