Senior System Engineer (IT Managed Services) – Active Directory (Contract) - Career Growth Potential

Key Responsibilities

• Managed Services
• Participate in after-hours troubleshooting, upgrades, patching activities
• Provide technical support on systems-related issues or queries
• Perform systems administration/monitoring/maintenance/security advisory and works towards continuous optimization of systems performance
• Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
• Provide infrastructure services in Microsoft areas needed: operating system, active directory services, AAD, CA, KMS, LAPS, SCCM, Exchange server
• Assist with monthly reports, and recommendations for Managed Service Clients
• Interface with vendors for technical service and issues
• Attend CAB meetings for major customers
• Stay current with system information, changes, and updates

Qualifications/Experience/Knowledge

• Diploma/Degree or other equivalent
• At least 5-7 years of support experience
• Technical knowledge of -, Azure AD Connect, Certificate Authentication, Key Management System, Local Administrator Password Solution, Exchange 2013 Strong Technical knowledge of – Windows, Active Directory (AD), System Center Configuration Manager (SCCM)
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently

Added advantages:

• Microsoft certification
• ITIL Certification