Bilangan Pemohon
:000+
What is the opportunity?
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services’ European business and Malaysia centre of excellence.
As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.
We are looking for a Major Incident Manager who can drive consistent Incident management operational framework and processes for high priority incidents focusing on effective and efficient service recovery. Major/Incident Management in executing best practices in investigation, hierarchical and technical escalation, diagnosis, recovery, documentation, communication and transition to Problem Management.
This role reports in to the local Service Delivery Manager. This is a high-profile role providing Major Incident Management support to the CACEIS IS Bank Production Center, Infrastructure and applications which support both client facing and internal services.
Region: APAC
Working hours: (5AM – 2PM / 11AM – 8PM / 5PM – 2AM)
What will you do?
Kongsi kerja ini dengan rakan anda
Cyberjaya, Selangor, Daerah Sepang; Selangor
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