Service Adoption Specialist, Senior

Working closely with the Service Adoption Manager, driving digital transformation and empowering customers through innovative self-service tools. Customer Engagement \u0026 Advocacy Promote and drive adoption of Zebra\u0027s Support Portals through targeted engagement with internal teams and stakeholders. Foster interdepartmental collaboration to optimize business processes and deliver innovative, customer-focused solutions. Serve as a champion for digitization, advocating its value through campaigns and initiatives. Collaborate with digital analysts to interpret customer feedback and prioritize improvements. Performance Measurement \u0026 Reporting Work with analytics teams to track performance metrics, focusing on channel shift and adoption trends. Provide data-driven recommendations through detailed reporting to inform strategic decision-making. Develop and facilitate training programs and webinars for internal teams and customers, highlighting the benefits and functionalities of digitization tools. Collaborate with cross-functional teams (DSO Team, Tech and Non-Tech, Business Operations Teams) to define AI-driven solutions. Support the communication of AI concepts, findings, and results to non-technical stakeholders. Design and deliver compelling digital content, including multimedia assets, to educate customers about digitalization tools. Lead internal and external marketing campaigns to position digitization as a value-driven product. o Bachelor\u0027s degree o 5 years o Previous Marketing and Communication background, with creative and digital design o Passionate about Digitization best practices, principles, concepts, and technologies o Very high attention to detail o Ability to work across all functional organizations as well as levels in the organization To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.