Service Billing Analyst (Contractor)

Administer service contract opportunities and collaborate with the sales team to increase local contract adoption. Manage contract warranties and service contracts in our Service Management System. Analyze and report warranty conversion rates and contract renewal rates to CETS and the business team. Engage with the business team on opportunities for warranty conversion and contract renewal. Support processing of service contracts and billable services. Diploma or degree holder with at minimum of 5 years of relevant experience At least 3 years of experience in order processing and contract management administration Proficiency in SAP Order Processing is preferred Fluent in written and spoken English. Good communication skills, customer-oriented, independent, and self-motivated. Positive working attitude with a pleasant personality Resilient and able to adapt to a fast-paced environment