Service Desk Analyst - (Incident Management) - Rewarding Work

Salary :

RM3,650 - 4,040 monthly

Syarikat : Private Advertiser

Jenis Pekerjaan : Sepenuh Masa

Selangor

Bilangan Pemohon

000+

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Penerangan Pekerjaan - Service Desk Analyst - (Incident Management) - Rewarding Work

We are on the lookout for a capable Service Desk Analyst - (Incident Management) to join our productive team at Private Advertiser in Selangor.
Growing your career as a Full time Service Desk Analyst - (Incident Management) is a great opportunity to develop excellent skills.
If you are strong in problem-solving, decision-making and have the right vision for the job, then apply for the position of Service Desk Analyst - (Incident Management) at Private Advertiser today!

Service Desk Analyst (Incident Management)

The Service Desk Analyst is responsible to deliver contracted Level 1 & Level 2 Service Desk Monitoring to both internal and external .

Experience working in IT Service Desk / Helpdesk – Min 1 - 2 years experience
Experience in handling calls (inbound & outbound) and emails. Add on Service Request (offline work), catalogue request, CHAT.
Some sort of idea or experience handling Major Incident and Problem Management
Advantage if experienced in using ServiceNow SNOW
Excellent communication in English written and verbal
Basic Networking experience
Must be team oriented and minimum supervision
Excellent benefits and perks

Benefits of working as a Service Desk Analyst - (Incident Management) in Selangor:

● Excellent benefits
● Continuous Learning Opportunities
● Attractive packageCompetitive Pay

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