Service Engineer

Service Engineer (Factory Automation / Logistics Automation)

Job Description:

• Handle the Installation, supervision, commissioning and troubleshooting of company's products and systems with a focus on Track and Trace related Code Scanning and RFID Solutions.
• Responsible to complete all assigned tasks in collaboration with HQ Technical Support team and Service Team to resolve challenges.
• Initiate self-competency development to complete assigned tasks and ensure they are well equipped to perform the expected work.
• Monitor and track common faults/failures in the equipment and feedback to any relevant Product Team and Headquarters.
• Site coordination with customers and partners to ensure timely completion of assigned tasks.
• Aid in preparation of clear site reports on issues, any causes identified, any actions done and / or to be followed up.
• Conduct training for customers, partners, and peers.
• Provide phone and email support, as requested.
• Support pre-sales site survey for upgrade or retrofit projects.
• Assist in obtaining customer feedback on services rendered.
• Remain compliant to all company and department policies, workflows, and processes as well as customer safety regulations.

Job Requirements: 

• At least a Diploma in Automation/Engineering Discipline or any other relevant ones. 
• Minimum 1-3 years of industrial equipment/system service experience. 
• Willing to travel for any overseas assignments. (if required)
• Good communication and interpersonal skills. 
• Ability to work with stakeholder efficiently and effectively, building good rapport with them. 
• Possess an Inquisitive and eager to learn mindset to understand system design and technology in-depth. 
• Identification of root causes and recommended actions.