Service Engineer, EPMS

Promotes product sales to existing customers and identifies potential new customers. Develops proposals, assesses customer needs in order to recommend appropriate products/services. Provides technical support to clients before/after the sale of the product, troubleshoots technical problems. May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback. Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice. Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc. Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height. Responsible for timely, professional, accurate and service oriented response to all technical enquires. Identify and isolates equipment start-up malfunctions and takes corrective action. Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and mentor to all OJT. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. Implement the process approach and risk-based thinking Provide the necessary support to fully implement and sustain the QMS / EHS Bachelor's Degree, Software background or equivalent level. Experience of any of the following 1) to 3) for a period of 3 years or more, better for EPMS or SCADA products. Field support (network construction, network equipment Installation, support and system start-up, test). Service support (after-sales service, troubleshooting, etc.). Large-scale Monitoring System or network construction (Data center, IT monitoring system, electrical device monitoring system, etc.).