Service Engineer, Malaysia

*Compensation package will be commensurate with qualifications and experience.

Responsibilities:

• Fix faulty or defective equipment in a timely and efficient manner to ensure all equipment is running in good order.
• Perform routine equipment maintenance on time as scheduled to ensure high level of customer satisfaction.
• Install and test equipment in-line with project timeline to meet project and company objectives.
• Educate and train customers/ users on proper usage of equipment to minimize errors.
• Submit timely and detailed service reports in line with department SOP to keep management up to date on issues.
• Work with regional teams for projects, installations, trainings, maintenance, or other activities.
• To attend to service calls on these products and resolve customer issues within committed timelines.
• To assist Sales Department on technical matters.
• May be required to travel for work from time-to-time.
• Any other duties to support the team.

Requirements:

• Degree in Electrical, Mechanical, IT Engineering or similar.
• Minimum 2 years of experience as a Service/ Maintenance/ Field/ Site Engineer with proven experience in equipment fault diagnosis, maintenance, installation, and project implementation.
• Excellent customer service and communication skills.
• Possess strong understanding of mechanical, electrical, and IT systems including knowledge of health and safety regulations.

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