Service Sales Engineer

Responsibilities / Tasks

• Drive and grow LPT service revenue and margin in Malaysia in a consistent and sustainable manner.

• Deliver service sales KPIs including order intake, gross margin, digital products and individual performance targets.

• Build and maintain strong, long-term relationships with customers in Malaysia.

• Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.

• Ensure a high level of customer satisfaction across all service touchpoints.

• Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.

• Maintain accurate and timely updates of CRM pipelines, business plans, and sales forecasts.

• Lead and support continuous improvement initiatives within service sales.

• Collaborate closely with remote service support and field service teams in Singapore and Indonesia.

• Attend customer sites as required to support field service activities, with remote guidance from specialists when needed.

Your Profile / Qualifications

Professional Requirements:

• Degree in Engineering with a minimum of 2 years of sales experience, preferably in the service business.

• Technical sales experience in process engineering systems (e.g. spray drying, powder handling, packing, liquid processing) within the food and dairy industry is an advantage.

• Proven B2B service sales experience for complex processing lines, including costing, commercial negotiations, and frontline sales execution.

• Experience in Key Account Management or similar roles is a plus.

• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and CRM systems.

• Strong communication, presentation, and negotiation skills in English.

• Proficiency in Mandarin and Malay is an advantage.

Personal Profile:

• Self-driven and able to operate independently with minimal supervision.

• Commercially minded, service-oriented, and results-focused.

• Strong sense of ownership and accountability.

• Team player with strong interpersonal and stakeholder management skills.

• Analytical, structured, and capable of solving problems through pragmatic and adaptive approaches.

• Comfortable working in a fast-paced, international environment.

• Motivated to continuously learn and develop professionally.

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