Service Technical Support Engineer - Career Growth Potential

Who We Are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

Job Summary:

This position will be providing technical product support, remotely and onsite, towards the Market Units of all. Thermal related products: maintain close communication with the R&D and ensure the Market Units are well-aware of changes or updates on the products; required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities:

ROLE

• Perform a variety of complicated work-related tasks.
• Perform technical training to MU Engineers
• Capable of working with little supervision based upon training.
• In all aspect of the job, need to have a higher standard of conduct.
• Must act and perform as a role model.

TECHNICAL

• Render Onsite and phone assistance to customers and fellow associates
• Support Customer Engineer MU for technical service issues/problem onsite.
• For Maintenance, troubleshooting, Installation, testing, commissioning, troubleshooting and repair.
• Prepare technical notes, preliminary and final root cause analysis report.
• Must have a one-year technical experience in HVAC System.
• Preferably have experience working in Data Center
• Provide technical training to MU Customer Engineer and partner Service Engineer.
• Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

PERFORMANCE

• Capable of making strong decisions, technical and commercial, under pressure.
• Ability to communicate with all levels within organization.
• Conduct themselves in a high degree of professionalism, and of service delivery.
• Ability to handle stressful situations and provide calming effect to customer.
• High level of diplomacy when interacting with internal and external customers.
• Maintain productive utilization rate according to company guidelines.
• Complete all work in an efficient and timely manner.
• Operate in safe manners in accordance with company guidelines.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customer.
• Strive to provide all customers a "first time fix" for their equipment.
• Attend customer meeting as required.

Requirements:

• Graduate of BS Mechanical / HVAC / Electrical Engineering
• With 1 year HVAC/ Thermal Experience
• Proficient in MS Office AutoCAD, MS Office.
• Basic Knowledge in AutoCAD
• Basic diagnostic and troubleshooting Mechanical and Electrical Equipment.
• Good Communication Skills on Local and English Languages