Service Technician

Responsibilities / Tasks

This role reports to the Director Service in Malaysia.

Technical Handling of Product Group- (Grasso) Industrial Refrigeration (Ammonia):

• Provide Service Sales Support and Project execution
• Provide customer technical support and coordinate warranty claims
• Provide Internal technical consulting for sales and other team members
• Necessity to travel throughout Malaysia

Service Sales Support and Project execution

• Technical support: understand customer requirements and provide technical sales support
• Oversee overhauling of Screw and Reciprocating compressors
• Oversee installation and commissioning of new compressors
• Take over service projects and field services execution upon confirmation
• Meet customer for technical discussion and service projects / field service execution
• Project Supervising and coordinate to the sub-contractor
• Troubleshooting the control system / Mechanical / Electrical
• Manage service projects within the stipulated budget  
• Preparation for Instruction Manuals and Training of Operational / Maintenance Personnel.
• Ensure safety adherence of all colleagues and contractors involved in the site works
• Equipment/plant commissioning and operator training
• Post-sales coordination
• Prepare weekly timesheets and service/commissioning reports

Your Profile / Qualifications

• Diploma/Certificate holder in Refrigeration/Electrical/Mechanical Engineering or equivalent
• Open for fresh graduates
• Process knowledge in industrial refrigeration sector will be an advantage
• Good oral, written and presentation skills in Bahasa Malaysia and English language are essential
• Good computer skills with sound knowledge of Microsoft Office
• Proactive, Independent, highly motivated and open-minded
• Team player with strong interpersonal skills
• Able to communicate/deal professionally with both internal and external clients.
• Good oral, written and presentation skills would be desirable.
• Able to travel occasionally for short duration of 5-6 days per month throughout Malaysia
• Those with more experience will be considered for a Service Engineer

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.

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