ServiceNow Administrator

Our client is a leading global insurance player.

Job Description

The ideal candidate will have at least 5 years of hands-on experience in ServiceNow administration, configuration, and platform optimization.

Key Responsibilities

• Set up, configure, and perform daily administration of the ServiceNow platform, including overseeing system integrations.

• Identify and resolve errors, ensuring adherence to organizational policies and standards in system and database management.

• Provide support to end users, IT support teams, and vendors involved in IT Service Management, including user provisioning.

• Manage the lifecycle of ServiceNow software versions, including planning and executing upgrades and conversions.

• Maintain instance security including password standards, access control rules, user/group access, and auditing.

• Monitor and ensure agreed levels of availability, security, and performance of the ServiceNow platform.

• Oversee the day-to-day management of the product service backlog, prioritize work, remove blockers, and ensure alignment with user needs.

• Proactively identify and implement platform enhancements, contribute to roadmaps and continuous improvement efforts.

• Develop advanced automation solutions, including workflows and system integrations.

• Ensure technical governance and a seamless user experience that aligns with platform strategy.

• Maintain accurate technical documentation and ensure compliance with internal standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• At least 5 years of experience as a ServiceNow Administrator.

• Proven knowledge in ServiceNow configuration, customization, and administration.

• Experience with scripting languages such as JavaScript, Glide, and working with REST/SOAP APIs.

• Understanding of ITSM and ITIL frameworks.

• Certified ServiceNow System Administrator.

• Experience with integration technologies including Azure, Google Cloud, LDAP, SSO, and Active Directory.

• Strong problem-solving, analytical, and communication skills.

• Experience working in Agile or Scrum environments.