ServiceNow Asset & Configuration Management Engineer L2

Job Summary

We are looking for a ServiceNow Asset & Configuration Management Engineer (L2) to support and maintain CMDB and IT Asset Management processes. This role focuses on operational support, data quality, and continuous improvement.

Key Responsibilities

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  Maintain and support ServiceNow CMDB and IT Asset Management modules

  
  


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  Perform CI lifecycle management and data validation

  
  


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  Support Discovery, Service Mapping, and reconciliation activities

  
  


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  Handle L2 incidents, service requests, and configuration issues

  
  


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  Ensure CMDB data accuracy, completeness, and compliance

  
  


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  Work closely with ITSM and infrastructure teams

  
  

Requirements

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  3–5 years of experience in ServiceNow CMDB / Asset Management

  
  


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  Strong understanding of CI relationships, data models, and lifecycle

  
  


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  Experience with Discovery and Service Mapping

  
  


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  Knowledge of ITIL and ITSM processes

  
  


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  ServiceNow CSA or CMDB certification is a plus

  
  

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality