Shift IT Support Analyst (Prai)

Primary Duties & Responsibilities

• Responsible for Software and Hardware support in the plant


• Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues


• Provide support to end users in maintaining IT developed system and corporate system 

Education & Experience

• A degree in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc. Use ticketing system to track the work and comply to SLA and first response status 
  
   

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment


• Familiar with Windows AD account management and provisioning 


• Familiar with Dell/Lenovo computers and laptop troubleshooting 


• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance 


• Possess strong interpersonal skills and enjoy the process of problem-solving


• Possess networking troubleshooting skillset 


• Work effectively with other members of Coherent Corp.

Working Conditions

• This role is 100% onsite and shift rotating support

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work