Site Reliability Engineer

This job is a Site Reliability Engineer role at Huawei. You might like this job because you ensure services maintain ≥99.99% reliability and drive fault recovery with a target MTTR of < 89 minutes, plus participate in dual-cloud drills & change flow management.

RM 3800 - RM 7500

28th floor of G-Tower CSI office near KLCC in KL

Full-Time

few hours ago

Job Description

Outsource to Huawei

Service Lifecycle Management:

• Engage in and improve the lifecycle of services from launch to deployment, operation, and optimization for reliability and user experience. 
• Ensure service reliability by measuring and monitoring availability, latency, and overall system health. 

KPIs: 

• Service Reliability: Maintain service reliability with a Service Level Agreement (SLA) of ≥ 99.99%, ensuring annual downtime does not exceed 52.56 minutes. Prevent live-network accidents due to manual operations. 
• Fault Recovery: Ensure Mean Time to Recovery (MTTR) meets department Key Performance Indicators (KPI). The 2022 target is less than 89 minutes, subject to annual updates. Achieve a timely closure rate of ≥ 95% for major and critical alarms. Address and resolve major and critical alarms within 24 hours. 
• Dual-Cloud Drill: Complete dual-cloud drills 100% as required, conducted twice a year. Ensure drill summary materials are archived properly. 
• Change Flow Management: Meet the annual KPI requirements for the average closure duration of change flows. The 2022 target is less than 4 days, subject to annual updates. 
• On-Call Duties: Provide on-call support to handle daily alerts, work orders, and upgrades.
• Task Execution: Complete tasks such as OS patch upgrades and security hardening according to project schedules.

Job Requirements

Technical Skills:

• Proficiency in debugging scripts and automating routine tasks across OS, network, database, or application servers. 
• Advanced coding experience beyond simple scripting. 
• Programming skills in at least one language: Java, Python, or Go.
• Scripting skills in at least one of the following: Shell, Terraform, Ansible, Chef, or Puppet. 
• Deep understanding of Unix/Linux operating systems, virtual machines, containers, container management systems, enterprise cloud platforms, and data structures. 
• Recent graduates with a foundation in Linux is acceptable. 
• Experienced SREs should have strong Linux proficiency and experience in BSS, OCS, and CBS projects, including testing, maintenance, and a deep understanding of infrastructure, hardware, and system upgrades. Experience managing and maintaining cloud servers (Alibaba, Tencent, AWS, etc.) is a

Professional Skills:

• In-depth knowledge of the SRE role and DevOps processes. 
• Strong observation and critical thinking skills to handle business emergencies. 
• Adaptability to dynamic environments and proficient problem-solving skills. 
• Excellent written and verbal communication skills.

Educational Background:

• Diploma or higher in Computer Science, Electronics, or Communication
• Malay

Skills

Python (Programming Language)

Unix

Additional Info

Company Activity

Last active - 1 hour ago

Experience Level

1 - 5 Years of Experience

Junior Executive

Job Specialisation

Cybersecurity / Network Security, Hardware / Network / Infrastructure (On-Premises / Cloud), System & IT Helpdesk / Database Administrator

28th floor of G-Tower CSI office near KLCC in KL