Site Reliability Engineer (Fully remote)

Due to further expansion, we are seeking an SRE to help us to continue to dominate one of the most buoyant, fastest-growing industries, that is changing the world and the speed at which we receive items.

What we do

LineTen is on a mission to crack the code on urban delivery. By leading with our values and putting carrier partners first, we are paving the way for better delivery experiences. LineTen is a new approach to delivery with a free carrier API and an operations management platform for shippers. We're building the first global data-driven last-mile network that has the potential to solve industry-wide problems.

Why work with us?

• We Are a Home-First Team: LineTen is committed to our home-first policy, which means that we honour remote working first, and offer office space in London, England and Porto, Portugal.


• We Believe in Having Fun: Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons.


• We Want You to Take a Break: We believe it is the quality of work that matters, not the hours spent “on the clock”. We offer flexible working hours and unlimited vacation.


• We Work in Teams: We work in teams rather than as individuals. Some teams, like our Product Teams, have agile ceremonies such as standups and sprint planning.


• We Pitch Our Ideas: We independently sketch ideas then come to team discussions with prototypes instead of trying to reach consensus through extended discussion.


• We Challenge Norms: We don’t want to be typical. We believe in challenging the status quo. We encourage our teammates to make their jobs their own.

We are looking for an SRE to join our team in SE Asia to ensure global coverage of our products. There’s so much opportunity here, so if you’re a go-getter who wants to learn and progress quickly then keep reading! The key responsibilities will be:

• Responsible for ensuring all engineering teams have a first class development experience via Tooling, Scripts and support


• Drives roll out of Docker/Kubernetes across all engineering workstations regardless of o/s


• Works with the SRE team and other Architects to ensure that delta between workstation and cloud is minimised and, where this is not possible, workarounds and solutions exist


• Ensure that a top-notch observability setup is in place.


• Is a “go-to” person within the business on all things Docker/Containers


• Responsible for ensuring knowledge base and setup guides are in place, active and maintained


• Provide engineering support across all products


• Work with the Architecture team to gain an understanding of likely direction of product development


• Provide training, support, and resources for engineering teams


• Provide the engineering team with details of any code changes required to support other cloud-based PaaS products


• Provide support to IT manager for device procurement for engineering teams


• Provide QA teams with additional tooling/support as may be required


• Support the engineering team with workstation set up issues


• Participate in product scrums as required


• Work with the engineering team on code reviews


• Ensure Vendor dependencies are recorded/scoped


• Fixing support escalation issues


• Building software / scripts to automate and in general help engineering, operations and support teams perform their duties.


• Participate in post-incident reviews


• Improve the on-call process; reduce team burden while improving issue response times


• Participate in knowledge transfer sessions - for the wider team to self serve


• Capture, analyse and update metrics (SLI, SLO, SLA)


• Create monitoring to improve availability and detect anomalies

To be successful at this job it’s likely you’ll have the following skills and experience

• Azure


• Docker (cross o/s)


• Git


• Scripting (bash, powershell etc)


• Terraform


• CI/CD management


• Docker-compose


• CLI master


• VCS branch management


• Automation


• Observability (Grafana/Prometheus/Opentelemetry)


• Kubernetes

**If you have at least 80% of the listed experience and skills, it’s definitely worth applying!**