Smart Hands Manager

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Key Responsibilities

• Lead and manage all Smart Hands operations across the assigned data center campus.
• Plan, schedule, and oversee Smart Hands task execution including installations, migrations, cabling, troubleshooting, and customer requests.
• Ensure timely response and resolution to customer tickets while maintaining SLA compliance.
• Develop and maintain Smart Hands SOPs, work instructions, and quality assurance checklists.
• Work closely with the Campus Director in resource planning, workload balancing, and performance reporting.
• Provide hands-on technical support in areas such as patching, power cycling, hardware swaps, visual inspections, and structured cabling.
• Coordinate with cross-functional teams during incidents, change activities, and maintenance events.
• Ensure all work activities are documented, tracked, and closed accurately in the ticketing system.
• Conduct regular audits to ensure adherence to safety, security, and operational standards.
• Train, mentor, and develop Smart Hands Technicians to build a high-performing team.
• Drive continuous improvement initiatives to enhance service delivery and efficiency.
• Support customer tours, audits, and technical reviews as required.

Candidate Requirements

• Engineering, IT, or relevant technical background preferred.
• 5+ years’ experience in data center Smart Hands, IT field services, or technical operations.
• Strong understanding of cabling standards, basic network/hardware troubleshooting, and data center best practices.
• Experience managing technicians or small technical teams.
• Familiarity with ITIL processes (Incident, Change, Request).
• Strong communication skills with ability to interface with customers and internal teams.
• Ability to work in a fast-paced critical environment with strong attention to detail.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Willingness to work after-hours during critical events when required.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.