Social media 中文/英文 Customer Support (Fresh Grad are welcomed to apply)

Start Date: 1st July 2024, 17th July 2024 BENEFITS:

• Paid training will be provided.
• Annual Leave + Medical Leave + EPF + SOCSO
• MNC and friendly working environment.

Working Location: KL SENTRAL (nearby LRT)

Requirements:

• DEGREE/DIPLOMA FRESH GRAD ARE WELCOME TO APPLY! (MANDARIN ONLY), SPM minimum 1 years CS experience
• Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
• Prior experience in handling Social Media or familiar with Social Media
• Passionate in helping to resolve customer issues / queries and complaint handling
• Good typing speed & accuracy

Responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
• Ensure all SLAs are met accordingly
• Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Your application will include the following questions:

How much notice are you required to give your current employer?

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Support Role?

KAALI HR

Human Resources & Recruitment

Agensi Pekerjaan KAALI HR Sdn. Bhd. is HR Consultancy Firm and has begun its course in 2021. We are looking to be part of the business-to-consumer, among our clients by providing professional relationship- based services which benefits our employees and the organization.

With proven track records amongst our clients, our business has created a reputation for finding top-notch candidates who will be an asset for the organization. Our portfolio ranges from various industries such as BPO, Banking and Finance, Shared Services, Call Centers, IT/Technology, Hospitality and many more.

Agensi Pekerjaan KAALI HR Sdn. Bhd. is HR Consultancy Firm and has begun its course in 2021. We are looking to be part of the business-to-consumer, among our clients by providing professional relationship- based services which benefits our employees and the organization.

With proven track records amongst our clients, our business has created a reputation for finding top-notch candidates who will be an asset for the organization. Our portfolio ranges from various industries such as BPO, Banking and Finance, Shared Services, Call Centers, IT/Technology, Hospitality and many more.

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