We are on the lookout for an experienced Software Support to join our passionate team at J-TECH SYSTEM SDN. BHD. in Kuala Lumpur.
Growing your career as a Full time Software Support is a remarkable opportunity to develop valuable skills.
If you are strong in time management, people management and have the right initiative for the job, then apply for the position of Software Support at J-TECH SYSTEM SDN. BHD. today!
Responsibilities:
- Provided support such as guidance, troubleshooting to customers on Business Productivity Software (Accounting, Inventory, Billing , Payroll) via phone call, webchat, emails and remote access.
- Log records of customer interactions including inquiries, complaints, feedback and solutioned provided via helpdesk system to ensure that appropriate actions are taken
- Follow up helpdesk tickets or customer issue while upholding support service KPI
- Able to work both independently as well as a team.
- Ad-hoc task may be assigned by team leaders from time to time if required.
Requirements:
- Minimum Diploma in the fields of Business, IT or Finance/Accounting.
- Familiar with Accounting software i.e. AutoCount/ABSS or experience in software support will be an added advantage.
- Good command in spoken and written English and Bahasa Melayu. Conversant in Cantonese/Mandarin is an added advantage.
- Service-minded & Analytical thinking.
- Fresh graduates are also encouraged to apply
Benefits of working as a Software Support in Kuala Lumpur:
● Excellent Benefits Package
● Continuous Learning Opportunities
● Generous Compensation
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