Solution Architect, Microsoft Dynamics 365 CRM

Summary

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

This role aims to the growth of Malaysia Hub, to support APAC.

As a CRM Solution Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Key Responsibilities

• Work with clients and lead Avanade Across Pillars in planning, designing, building, testing, and maintaining Customer Engagement (CE)  / D365 CRM solutions  

• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)  

• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery 

• Design and enable conceptual architecture and technical solutions 

• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues  

• Use key performance indicators (KPIs) to measure and test the quality of projects

• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

• Contribute to presales activities, build on Proof of Concepts (POC), including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs

• Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand

• Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams

• Collaborate with cross-functional teams to drive innovation and bring best practices into solution design

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Skills and experiences

• Min 12 years of total working experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions

• At least 2 full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM

• Experiences in presales/building proof of concepts (POC)

• Would be great if you have worked with regional support, preferrable for Japan, Australia

• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments

• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology

• Developing & deploying business applications using Microsoft’s Dynamics Power Platform

• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow

• Intermediate to advanced knowledge of relational database concepts

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