Specialist Application Support - Generous Compensation

IDS Medical Systems (idsMED) is an integrated medical solution provider of equipment, supplies, and services in Asia. It is a member of the Fung Group, a Hong Kong based multinational with operations across 40 economies.

We have a long standing history of providing quality services to an extensive network of thousands of healthcare institutions that includes government and private hospitals, day surgery center, specialist and primary care clinics, laboratories, and nursing homes. Our state of the art distribution centers and highly trained medical teams are committed to providing the best in class services to our customers.

idsMED Group has an extensive distribution network covering various healthcare institutions including government and private hospitals, day surgery centers, specialist and primary care clinics, laboratories and nursing home. 

The role will play a major role in providing technical support to the web version of customer engagement application as well as mobile version deployed on both iOS and Android platform. Besides that, this role will also perform first level troubleshooting, application code deployment to mobile devices, application diagnostics and technical services.

RESPONSIBILITIES

• Provide day to day support on Customer Engagement Application (Web and Mobile)
• First line support for API Integrations with MS Dynamics 365, and other internally developed apps.
• Conduct SIT during Project Implementation
• Work with users in the UAT and obtain signoff prior to final deployment into production servers.
• Vendor engagement and coordination
• Develop user guide.
• Support and assist the implementation and rollout of idsMED applications in accordance with agreed priorities and deadlines.
• Track and update project performance and progress to identify areas for improvements.

QUALIFICATION 

• Worked with PHP, Laravel, Flutter, MSSQL
• Knowledge of ERP is an advantage.
• Analytical approach
• Good teamwork.
• Self-initiative.
• Degree in IT and related disciplines
• At least 3 – 4 years working in IT Applications support environment