Position Title

Specialist, Benefit Services

Report to

Senior Manager, Benefit Services & Payroll

Position Summary

This position is responsible to liaise with third parties on medical services provided to Malaysia Aviation Group (MAG) employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitiveness, and alignment with the Group Human Capital Corporate Policy (GHCCP) and Employment Terms & Conditions.

Key Accountabilities

1. Data Analysis: Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.


2. Program Enhancement: Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends, and employee feedback.


3. Policy Development: Develop and implement policies and procedures related to medical benefits to remain on par with the market.


4. Contract Management: Prepare and ensure contracts with TPAs and in-house clinics are valid and monitor performance according to contractual agreements.


5. Vendor Relations: Manage relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.


6. Internal Communication: Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.


7. Issue Resolution: Address employee inquiries and concerns related to medical benefits promptly and effectively.


8. Case Management: Manage employee medical issues from start to end as per company guidelines and provide solutions regarding medical issues.


9. Budgeting: Prepare the yearly budget for medical utilization based on past year trends and other factors.


10. Administration: Oversee the administration of medical benefits enrollment, changes, and terminations, ensuring accuracy and timeliness.

Qualifications and Working Experience

• Degree in Human Resources, Business Administration, or Healthcare Administration.


• 4–5 years of experience in benefits administration, preferably with a focus on medical benefits.

Areas of Experience

• Understanding of healthcare regulations, including insurance coverage.


• Familiarity with medical terminology

Personality Traits

• Excellent interpersonal skills and public relations.


• Exceptional service orientation.


• Detail-oriented with strong analytical, evaluative, and problem-solving skills.