Specialist, Product Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are on the lookout for a Product Operations Specialist to join our Global Payments Product team and deliver best-in-class payment experiences for customers across the world.

Be part of building the financial backbone of Delivery Hero. You’ll develop products that empower millions of customers and merchants, from seamless payments to innovative financial solutions like wallets and credit. Your work will support our path to profitability by creating financial flexibility for users and enabling smooth transactions across our markets.

Product Operations Spcialist executes Delivery Hero’s vision to always deliver an amazing experience by shaping global Payments products - which combine internal technology with a robust network of worldwide service providers - and ensuring that we can execute hundreds of millions of monthly payments successfully. As a Specialist Product Operations, you will play a critical role in both the daily execution of a highly-stable payments platform and in guiding new technical initiatives - with global scope and impact - to successful delivery.

• Partner closely with Product, Engineering, Analytics and Business teams to solve scaling challenges and to coordinate cross-functional initiatives
• Identify opportunities to automate the product delivery processes and related tasks to help drive consistency and efficiency across product management as a whole, build, improve, and automate dashboards to monitor and improve performance management across multiple squads
• Design and launch global capabilities to support the delivery, monitoring and adoption of our payment features
• Use a data-driven approach to improve processes and efficiency
• Bridge the gap between our Internal and global stakeholders to drive continuous improvement within the product delivery cycle
• Maintain a prioritized Product Operations backlog for items like scaling product knowledge, building qualitative & quantitative feedback loops, supporting new country launches and feature launches etc.

• 3+ years of experience working in Product Operations, Product Management, or similar roles
• Proven track record in building and implementing new processes from scratch within rapidly scaling organizations. Able to take vague situations and shape them into processes and concepts
• An analytical mindset and a data-driven approach to process optimization, not afraid to roll up your sleeves and get stuff done in a timely manner
• Familiar with Product/Project Management tools like JIRA and Confluence, and Google suite
• Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently
• Excellent English language skills, able to communicate effectively, and persuasively across a diverse set of stakeholders