Sr Engineer, IT

Req. ID:\n\nJR97679 Sr Engineer, IT\n\nOur vision is to transform how the world uses information to enrich life for all.\n\nMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.\n\nIn this role, your primary focus will be to support Infrastructure Level 2 Operations with primary focus on Windows and Unix Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment, while maintaining operational excellence in multiple world class Data Center environments.\n\nJob Responsibility: \n\n * Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. \n\n * Provide L2 support and participate in Major incidents. \n\n * Ensure SLA for incidents and service requests are met with high quality of work. \n\n * Ensure KPIs, such as breach case target, MTTR and escalation target is met. \n\n * Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. \n\n * Diagnose and solve OS/hardware errors ensuring high availability of MFG systems. \n\n * Monitor server performance proactively and perform analysis of cases to prevent recurring issues. \n\n * Enhance monitoring/alerting to reduce noise and recurrences.\n\n * Develop processes and operation procedures related to server operations. \n\n * Create and manage reports, visualizations, and dashboards related to windows/unix operations. \n\n * Perform capacity planning and participate in Disaster Recovery drills. \n\n * Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron\u2019s core computing resources. \n\n * Build/maintain automation for system health checks and routine maintenance.\n\n\n\n\nRequirement: \n\n * Bachelor\u2019s or Master\u2019s degree Computer Science, Electrical \u0026 Electronics/Computer/Software Engineering, Information Systems or related fields. \n\n * Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies!\n\n * Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix\n\n * Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage\n\n * Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred!\n\n * Effective oral and written communication skills \n\n * Flexible to work on 12 hours shift. \n\n\n\n\nJob Profile(s):\n\nSystem Manager E3\n\nRelocation level: (TBD)\n\nBefore Getting Started \nPlease review Micron\u2019s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that: \n\n * Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.\n * If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.\n\n\n\n\u200b\u200b\u200b\u200b\n\nAs a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc\n\nMicron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.\n