Sr Executive / Assistant Manager, Collection (Underwriting & Billing) - Urgent Role

Seeking Sr Exec / Asst. Mgr. Collection, responsible for monitoring collectable premiums and improving the monthly collections from various payment channels. Acts as a liaison to Financial Institution, Angkasa and Private Employers. Responsible for the administration and overseeing of the day to day management of the department to ensure that the quality and standard of services goes through constant improvements. 

Key Accountabilities of the role:

• Manage Underwriting and Billing with management of Collection Department.
• Undertake and process incoming collection from all MCIS banking channels and devices.
• Responsible for the correctness, timeliness and accuracy of receipting on daily basis as per stipulated Standard Operating Procedure(s) (SOP).
• Ensure the completeness and accuracy of End of Day Balancing (EOD) for Collection and banking channels on daily basis as per SOP
• Champion Anti Money Laundering (AMLA) related activities and control upon receipt and flag up required report(s) towards those Suspicious Transactions to Risk & Compliance (RMC) and Business Support (BSD) Departments on every Monday or as and when.
• Perform immediate cancellation of receipting due to returned cheques and notify RMC and BSD for those qualified transactions timely.
• Responsible for completeness, accuracy and timeliness of monthly and periodic departmental reports and analysis
• Support Payment Department during monthly submission of E-Payment statistics to Life Insurance Association of Malaysia.
• Ensure timely transfer of payment to Bank Negara Malaysia for MCIS’s license fee as Insurance Company with branches
• Prepare and organize documentation and records for operational and audit purpose.
• Review and update departmental SOPs annually or when necessary
• Analyze, identify, investigate and resolve collection/receipting discrepancies and error or mistakes with necessary rectification or mitigation to be put in place.
• Ensure processing of rectification entries in all relevant General Ledger system and/or Sub Ledger system(s).
• Provide necessary or periodic training to branches for any launch or introduction of new or revised banking service, product, device or Collection and AMLA process.
• Take initiative on resolution of issues or dependencies with concerned parties internally and externally
• Track and monitor reconciling activities with concerned parties internally and externally.
• Implement the framework, policies and strategies for the attainment of the objectives and business plans to ensure the improvement in quality and standard of customer satisfaction.
• To provide quality information to callers and providing proper advice on Billing Department related matters
• To maintain good rapport and act as liaison between the Company and Financial Institutions, Angkasa and Private Employers, agency personnel and customers.
• To maintain accurate customer records on database for policy details, premium/loan payments, and providing correct information to the customers and agents
• Conduct special investigations on complex customer service questions or problems or irregularity of details in database and follow up as required.
• To develop closer business rapport with banks, Angkasa and private employers
• To embark on Quality Improvement Programmed in all areas of operations.
• To supervise, appraise, support, train, coach and motivate the staff within the Department to ensure the required level of competency is maintained at all times.
• Communicate and collaborate with agent/customer request for additional information and/or documents related to billing processing for prudent decision based on documentation.
• Assist superior attending BNM/Audit/Compliance/Risk enquiry.
• Assist to identify potential and existing areas of improvement in business processes and make suitable recommendations to superiors. On approval to assist to update the procedure manuals and implement the approved recommendations.
• Communicate effectively to our proposer through telephone, email, fax or letter related to deduction business process and issue and to follow-up when necessary.
• Raise RFA, prepare test scrip and conduct UAT testing thoroughly. 
• Approval and verification for Collection.
• To undertake any other task assigned by the Superior.

Job Requirements :

• Diploma / Degree holder in related field. 
• At least 10 years' experience in finance / operations / relevant 
• Require focus on the development of new products, services and processes and ability to interpret the knowledge well
• Good inter-personal relationship with internal and external customers.
• Good written and verbal communication skills in English and Bahasa Malaysia