Staff Technical Support Engineer

Job descriptions:

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  First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.



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  Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.



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  Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.



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  Collaborate and work closely with Tier 2 engineers in resolving escalated cases.



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  Concise in creating, updating, and resolving cases via ServiceNow ticketing system.



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  Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.



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  Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.



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  Coordinate and / or participate in ad-hoc projects.



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  Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications 

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  Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.



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  At least 2 years of working experience in system/network/software troubleshooting.



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  Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.



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  Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications 

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  Experience and knowledge in semiconductor testing environment 



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  Database administration (SQL server) is preferred.



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  Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.