We are in search of a confident START ASAP | Mandarin - English Speaker | Customer Service Representative to join our amazing team at Foundever™ in Kuala Lumpur.
Growing your career as a Full time START ASAP | Mandarin - English Speaker | Customer Service Representative is a great opportunity to develop key skills.
If you are strong in project management, innovation and have the right passion for the job, then apply for the position of START ASAP | Mandarin - English Speaker | Customer Service Representative at Foundever™ today!
- Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.
- Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
- Provides education, product and service information while ensuring a satisfactory resolution.
- Manages product returns and identifies quality signals.
- Provides documentation of compliments, enquiries and complaints.
- Ensures compliance with Sitel Parachute policies and procedures, client business rules and other legislative requirements including: Privacy Act, EEO & OH&S.
- Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
- Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
- Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
- Contributes to the on-going success of Sitel through ‘living’ the Sitel core values.
- Performs other related duties as assigned by management.
Benefits of working as a START ASAP | Mandarin - English Speaker | Customer Service Representative in Kuala Lumpur:
● Excellent Benefits Package
● Company offers career progression opportunities
● Advantageous package
Tiada CV Diperlukan
Bagaimana untuk sampai ke sana?
Makluman kerja e-mel anda kini aktif!