Store Manager (Johor Premium Outlets)

PURPOSE & IMPACT ON ORGANIZATION:

• Take full ownership of the store and its commercial success


• Analyze relevant data to probe and challenge the status quo


• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed


• Drive continuous improvements in the store’s sales, productivity and profitability


• Ensure the legal and financial integrity of the store


• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor


• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself


• Schedule staff so as to properly serve customers, drive sales and execute tasks


• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values


• Ensure proper in-store Brand execution according to established standards and directives


• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge


• Manage all store operations in a systematic and efficient manner, as per established policies and procedures


• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store


• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis


• Ensure cash register transactions are processed quickly and accurately


• Lead and implement all applicable loss prevention policies and procedures


• Maintain a safe and productive shopping and working environment


• Manage the recruitment and training of store team members


• Ensure all HR policies and procedures are adhered to


• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance


• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder


• Share best practices to drive the collective performance of all district stores


• Complete all applicable training programs and effectively apply the learning on the job


• Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

• Customers


• Peers and Supervisor


• Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)


• Local Administration (e.g., mall management)

OTHER QUALIFICATIONS: 

• Must be a Graduate/Postgraduate from recognized university


• Minimum 18 months’ work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility


• Intermediate numeracy and literacy and advanced verbal communication skills