Store Supervisor (Banting, Selangor) (ID: 600394) - Urgent Hire

Job Description

Team Management

1. Ensure sufficient manpower for retail by working actively alongside with HR on recruitment
2. Scheduling and planning for sufficient manpower for daily operation
3. Oversee the staff’s activities and work performance within their assigned area
4. Assist in providing on-the job training for new and existing staff as required

Operation

1. To carry out day to day operations and improve retail’s performance in term of sales revenue, cost control, customer’s awareness and staff development
2. To lead & assist Branch Head in manage and prevail retail operation functions and performances; involving duties in shop assistant, opening and closing of shop, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports
3. Assist in controlling outlet’s operating expenses and billings
4. Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet
5. Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge
6. Ensure & improve staff performance & productivity

Sales and Marketing

1. Assist in monitoring outlet’s sales performance and drive the team to achieve the sales target. Incentives would be given quarterly if hit the sales target.
2. Ensure pricing and display of merchandise items are correctly label and up to Company’s standard practice

Customer Service

1. Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customer’s enquiries, complaints and issues
2. Provide solution to customers

Requirements

• At least SPM qualification. Preferably Diploma/Bachelor's Degree education level in any related field.
• At least 4-5 years of working experience in the related field is required. Proven experience in team management, retail sales and operations, with a focus on achieving sales targets and maximizing profitability.
• Having good leadership, communication, and interpersonal skills.
• Analytical mindset with proficiency in data analysis and reporting.
• Willing to work 6 days per week and able to work on weekend & Public Holidays.
• Possess own transport and willing to travel if required.