Supervisor-At Your Service

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Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose,  belong to an amazing global team, and  become the best version of you.

Experience 5-star luxury in a lush tropical rainforest with Mulu Marriott Resort & Spa in Malaysia, just five minutes from Gunung Mulu National Park, a UNESCO World Heritage Site. Your adventure begins with a scenic trip from nearby Mulu Airport to our enchanting Sarawak resort and spa, beautifully designed in the style of ethnic longhouses. Wake each morning in a luxurious room suspended on a walkway set in the forest. After an al fresco breakfast, discover Mulu National Park’s collection of rare birds, wildlife and exotic plants and the world-famous Mulu Caves. Then relax in our Balinese-style spa, outdoor pool or on your private balcony overlooking the rainforest or the scenic Melinau River. Our airy spaces include a spacious lobby, banquet hall, riverside bar and business center and we offer features such as gourmet dining and cultural performances, making us an unforgettable venue for events from conferences to grand weddings.Internet access is limited via satellite in our Business Center only.

Mulu Marriott Resort & Spa, a 101 rooms International Nature Resort located adjacent to Malaysia's famous Mulu National Park "World Heritage Site" SARAWAK

Experience 5-star luxury in a lush tropical rainforest with Mulu Marriott Resort & Spa in Malaysia, just five minutes from Gunung Mulu National Park, a UNESCO World Heritage Site. Your adventure begins with a scenic trip from nearby Mulu Airport to our enchanting Sarawak resort and spa, beautifully designed in the style of ethnic longhouses. Wake each morning in a luxurious room suspended on a walkway set in the forest. After an al fresco breakfast, discover Mulu National Park’s collection of rare birds, wildlife and exotic plants and the world-famous Mulu Caves. Then relax in our Balinese-style spa, outdoor pool or on your private balcony overlooking the rainforest or the scenic Melinau River. Our airy spaces include a spacious lobby, banquet hall, riverside bar and business center and we offer features such as gourmet dining and cultural performances, making us an unforgettable venue for events from conferences to grand weddings.Internet access is limited via satellite in our Business Center only.

Mulu Marriott Resort & Spa, a 101 rooms International Nature Resort located adjacent to Malaysia's famous Mulu National Park "World Heritage Site" SARAWAK

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