System Analyst, Cards (Cards Issuing Acquiring and Digital Interfaces/Mainframe)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Responsible for requirement analysis, effort estimation, application solution design for Cards Core Issuing, Acquiring application processes and API interface requirements

• Analyze business requirements and translate them into detailed functional specification.

• Lead discussions with Functional Business Analysts (FBAs), Solution Architects and IT stakeholders to define end-to-end technical solutions, ensuring alignment with architectural, security and regulatory standards and business goals.

• Conduct fit-gap analysis to assess alignment with functional and non-functional requirements.

• Perform impact analysis to identify affected systems and coordinate with relevant application teams for assessments.

• Facilitate walkthrough sessions of solution designs with stakeholders, including FBAs, testing teams (TCoE), and business users.

• Review and validate technical design specifications and perform critical code reviews to ensure quality and compliance with design standards.

• Support the design of high-level test strategies and ensure test coverage for critical business functions.

• Collaborate with relevant teams during system integration, user acceptance, regression, and performance testing phases.

• Provide guidance to testers and users on system configurations, including card parameter setup and end-to-end reconciliation processes.

• Manage defect triaging and resolution in collaboration with development and testing teams.

• Deliver post-implementation support and troubleshoot functional issues as needed.

• Identify, document, and escalate project or process risks to ensure timely mitigation.

Education/Experience:

• At least 6 years of System Analysis work or equivalent Cards Functional Domain experience, cards payment networks, preferably with 6-9 years of working experiences in Cardlink/Vision Plus.

Essential:

• Specialization in following Acquiring Functions:

  • Merchant Transaction Processing

  • Merchant pricing and fees processing

  • Merchant payment and adjustments

  • Authorisation and Chargeback

• Specialization in Core Issuing Functions and expert in at least 5 of the following core card issuing functions:

  • Revolving retail and cash interest processing

  • Instalment interest calculations

  • Fees and charges

  • Monetary financial posting

  • Billing and minimum amount due

  • Cards GL interface

  • Payment and payment reversal

  • Payment hierarchy

  • Delinquency and charge-off

  • Dispute-related transaction posting

• Specialization in Digital Platform and Banking Application Interfaces:

  • Online Interfaces: Proficient in API interfaces from Digital Platform and Customer Servicing channels - real-time transaction processing, cardholder services, and ensuring seamless communication between host and external platforms.

  • Batch Interfaces: Skilled in designing and maintaining scheduled data exchanges between the host and connected systems (e.g., Datawarehouse, rewards, reporting).

• Proven experience as a System Analyst or similar role in Cards Application environments.

• Recent Cards Domain Exposure – Hands-on experience working directly with Cards Applications within the last 2 years is required.

• Strong understanding of the card product lifecycle, card management processes, merchant acquiring management and the broader card payment ecosystem.

• Practical experience with Cards online and batch interfaces, including familiarity with related processes.

• Ability to take the System Analyst lead role on projects, typically starting prior to the Build phase.

• Project Engagement Flexibility – capability to support multiple projects, when one project is on a non-critical phase for SA support.

• Capable of working independently while maintaining a holistic view of system and business impacts.

• Experience working closely with development teams, system architects, Functional Business Analysts (FBAs), and senior stakeholders.

• Strong oral and written communication skills, with the ability to prepare and deliver presentations for non-technical and senior audiences.

• Card payment domain knowledge

• Strong communication/documentation presentation skills

• Experienced and comfortable reading and interpreting complex mainframe codes, including COBOL, CICS, and JCL.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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