Taman Setia Tropika Branch

Key Responsibilities

• Sales & Business Development – Drive mortgage sales to achieve monthly targets through property agents, developers, existing customers, and internal branch referrals.
• Pipeline Management – Build and maintain a strong pipeline of mortgage leads, applications, approvals, and disbursements.
• External Sourcing – Actively establish relationships with property agents, developers, and real estate agencies to generate new business.
• Customer Engagement – Identify customer needs, recommend suitable mortgage packages, and follow up consistently to improve conversion rates.
• End-to-End Processing – Manage applications from lead generation and documentation through credit approval, acceptance, and disbursement.
• Stakeholder Collaboration – Work closely with Branch Managers, Relationship Managers, credit teams, and solicitors to expedite cases.
• Compliance & Risk Management – Ensure all applications meet the bank’s credit policies, documentation requirements, and regulatory standards.
• Performance Monitoring – Track sales performance, conversion rates, pipeline quality, and achievement of monthly targets.

Key Performance Indicators (KPIs)

• Monthly mortgage sales and acceptance targets.
• Quality pipeline and successful disbursement.
• New business generated from external agents and developers.
• Lead conversion rate and turnaround time.
• Compliance, credit quality, and customer service.

Ideal Candidate Profile

• Strong experience in mortgage sales and property financing.
• Established network of property agents and developers.
• Excellent sales, negotiation, and customer relationship skills.
• Proactive, target-driven, and able to work independently.
• Good understanding of mortgage credit assessment and documentation.