Team Lead, CS Quotation

Job Responsibilities

• Lead and manage the Quotation officers for Southeast Asia, ensuring high performance and engagement.


• Oversee the customer end-to-end quotation process in contributing to sales turnover.


• Monitor team workload and allocate resources effectively to meet the order revenue and turnover of orders.


• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.


• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.


• Drive process improvements and implement best practices for efficiency and accuracy.


• Handle escalations and resolve complex customer issues.


• Collaborate with cross-functional teams to ensure seamless operations.


• Develop team capabilities through coaching, training and performance reviews.


• Perform additional duties and responsibilities as business needs evolve.

Qualifications

• Minimum 5 years experience in technical quotation environment; with 3 years in a supervisory or team lead role.


• Proven experience in managing teams and driving operational excellence.


• Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.


• Basic knowledge machinery and familiar with MRO.


• IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).