Team Leader

About the Role

We are seeking a motivated Customer Service Team Leader with experience in financial services to lead and inspire a high-performing customer service team. You will ensure your team delivers exceptional service while meeting operational goals and KPIs.

Location: Mont Kiara, Kuala Lumpur

Key Responsibilities

• Lead, coach, and motivate a team of customer service executives to achieve performance targets.
• Monitor team performance, provide feedback, and conduct regular performance reviews.
• Handle escalated customer issues efficiently and ensure timely resolution.
• Ensure compliance with company policies and financial regulations.
• Collaborate with management to implement process improvements and best practices.
• Maintain detailed reports and metrics on team performance and customer interactions.
• Foster a positive and productive work environment.

Requirements

• Proven experience in customer service leadership, preferably in financial services.
• Strong communication skills in English and Malay.
• Ability to lead, mentor, and motivate a team effectively.
• Excellent problem-solving, organizational, and interpersonal skills.
• Detail-oriented and results-driven with a service-oriented mindset.
  

Benefits

• Competitive salary up to RM5,000.
• Opportunities for career growth and professional development.
• Collaborative and supportive work culture.

Know More About Us:

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/