Team Leader - Admissions

• Hybrid Working | Minimum 2 Days in Office | Full Time M-F | Kuala Lumpur, Malaysia (Bangsar)


• Fixed Term Contract: 3 November 2026 - 17 December 2027
  
  


• Applications Close: Wednesday 30th of September 

Lead a High-Performing Admissions Team

We're looking for an experienced and people-focused Team Leader - Admissions to join our Membership team in Kuala Lumpur. This is an exciting opportunity for a proven leader who thrives in a service-driven environment and is passionate about developing teams, driving operational excellence, and delivering outstanding customer experiences.

Based in our modern, collaborative and supportive Bangsar office, you will lead an established Admissions team while managing the onboarding and development of new team members. Reporting to the Manager, Admissions Operations, you'll play a critical role in ensuring accurate, fair and consistent membership assessments across a range of admission pathways while fostering a high-performing, customer-centric culture.

About the Role
As Team Leader, Admissions, you will lead a team responsible for assessing membership applications across a range of entry pathways. This is a hands-on leadership role where you'll balance operational oversight with people leadership, ensuring high-quality assessment outcomes, exceptional member service and continuous improvement across the function.

Key responsibilities:

• Lead, coach and develop a high-performing Admissions team, including onboarding new team members.


• Oversee admissions assessments, ensuring accuracy, consistency and compliance with relevant policies and standards.


• Monitor team performance, quality and service delivery against KPIs.


• Act as the escalation point for complex admissions and assessment enquiries.


• Drive process improvements, operational efficiencies and change initiatives.


• Use data and insights to enhance team performance and the member experience.


• Build strong relationships with key stakeholders across the business.


• Champion a customer-focused culture and support positive member outcomes.


• Maintain accurate policies, procedures and team documentation.


• Provide leadership and support through organisational change and growth.

About You
We're seeking a confident and capable leader who combines strong operational expertise with exceptional people leadership skills.

Essential Experience

• Proven experience leading and developing teams within admissions, education, member services, credential assessment or a related environment.


• Strong people leadership experience, including coaching, performance management and driving team engagement.


• Demonstrated success managing operational performance, service delivery and quality outcomes.


• Experience leading teams through change and continuous improvement initiatives.


• Strong stakeholder management and relationship-building skills.


• Excellent written and verbal communication skills.

Highly Regarded

• Knowledge of accounting, professional education, higher education, membership or credential assessment environments.


• Experience assessing qualifications and/or practical work experience pathways.


• Degree qualification.


• Advanced proficiency across the Microsoft Office Suite.W

If you're a strong people leader who enjoys developing teams, improving processes and delivering exceptional service outcomes, we'd love to hear from you.

Apply today and help shape the future of Admissions.

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.

• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.


• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).


• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.


• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.


• Career growth – Take advantage of learning and professional development opportunities.


• Global mindset – Be part of a truly international organisation with over 20 offices around the world.


• Incentives that reward you – Participate in our annual incentive scheme.


• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us: 

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. 

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. 

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers