Tech Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Solution Support Engineers at AVEVA employ a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.

Responsibilities

• Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions

• Work closely with our global team force to manage customer relationship and satisfaction

• Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house

• Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing

• Resolve technical problems from end customers, application engineers, and engineering teams

• Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them

• Case tracking by entering cases either in our and Customer Relationship Management tool

• Research and documentation of technical problems and solutions using our Knowledge Base

• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems

Skills & Experience

• Engineering degree in Electrical, Power Systems or Computer Science, or equivalent

• Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving

• Power and/or electrical systems knowledge

• Computer knowledge, particularly relating to server, network and operating system installation and configuration

• Positive attitude, enthusiastic, self-motivated and customer-focused

• People-person and team player, enjoying the cross-functional interaction required for this position

• Quick learner with an inquiring mind

• Strong written and oral communications skills

• Comfortable working in a fast-paced, dynamic environment

• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel

• Ability to occasionally travel to various customer sites in the region and worldwide

Desirable

• SQL Database querying and programming experience

•  VB.Net, C#, HTML5 coding experience

• Manufacturing Execution System experience

• Understanding of SCADA and HMI standard

• On-site or remote advanced technical support experience

• Knowledge of AVEVA Wonderware products

• Understanding of control systems and PLC

• Controls or transformer protection experience

• Experience with CRM systems

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.