Technical Account Manager · Kuala Lumpur · Hybrid Remote

Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.

At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

The Napier Client support function is expanding, and we are looking for a superstar support Technical Account Manager to join us on our journey of customer excellence,

The Technical Account Manager is a dedicated trusted advisor who establishes and maintains a solid understanding of business operations, and priorities. Acting as a main point of contact to mitigate risk, resolve issues, advise on training, and manage regular reviews for discussion of open issues.

Your day to day: Technical Account Manager

• Serve as the primary point of contact for clients, understanding their business goals, value drivers and Napier AI solutions.
• Engage with clients from project phase through to implementation and support, ensuring quick resolution of issues with minimal business impact.
• Collaborate with various teams to support product roadmap alignment, change management, and release processes.
• Facilitate technical discussions and strategic planning sessions with client IT departments.
• Analyse client data to identify trends and provide actionable insights that drive strategic value and ROI from Napier AI solutions.
• Ensure client teams are well-trained and equipped with the necessary resources to effectively use and manage Napier products. Provide continuous support and training as needed.

You will typically be running multiple reviews and client requests into support, customer success, change and project teams. There will be no direct reports in this role.

Do you have what it takes?

• Basic familiarity with user-level Kubernetes, including connecting to clusters, retrieving logs, restarting pods is a plus but not essential;
• Good understanding of SQL queries, preferably against PostgreSQL databases;
• Experience running queries against Elastic Search;
• Experience with Python scripting, mainly reviewing and modifying existing scripts that are returning errors;
• Solid understanding of the protocol, including request/response headers, response codes, authentication types, performing manual queries with Postman (or similar), REST and webhooks;
• Experience with Apache NiFi a big plus, specifically modifying and troubleshooting workflows;

Why Napier?

Our people are our most valuable asset, as such, we offer the below benefits to all Naperians

• Group life assurance policy

• Access to our employee wellbeing programme

• An extra day off to celebrate your birthday

• Enhanced Maternity & Paternity leave

• An open and flexible culture that allows you to work in the best way for you

• Private health insurance