Technical Application Specialist

Help Desk & IT Support (Information & Communication Technology)

A Technical Application Specialist at Epicor enjoys analyzing customer issues, both big and small. You’ll rapidly assess, diagnose, and troubleshoot application inquiries to solve customer challenges. As a member of our global support team, you will aim for excellence and efficient resolutions.

Your days will be filled with helping our customers identify and troubleshoot application support incidents via service ticket or e-mail. You’ll also design plans to help avoid problems in the first place. You’ll work to identify patterns in application issues and figure out ways to stop them in their tracks.

What you will be doing:

• Your primary job function is to provide application support via case tracking system, phone & email to customers of our award-winning ERP solutions.
• Serves as the first point of contact for our customers in managing all issues
• Troubleshooting, diagnosing, and resolving customers’ issues.
• Respond to client calls in a professional manner, providing solutions and advice where appropriate.
• Reviewing outstanding issues, ensuring clients are kept informed of progress.
• Provide service deliverables according to SLA/SLT
• Provide user training as and when required
• Handle minor customization e.g. creating a new report or modifying an existing report
• Willing to work on public holidays on rotational basis

You Bring Most Of This: 

• Minimum 3 years working experience in technical support/application support on ERP solutions.
• Knowledge in SQL Scripting is mandatory.
• Able to multitask and work under pressure
• Proactive with good analytical and problem-solving skills
• Fluent in English (spoken and written)
• Excellent interpersonal and communication skills
• Must be service and customer orientated
• Team player
• Able to work with minimum supervision
• Previous Consulting or Support experience will be helpful
• Knowledge and experience in Crystal Report, VB/VB.Net will be an added advantage.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Application Specialist?

Which of the following programming languages are you experienced in?

Which of the following Relational Database Management Systems (RDBMS) are you experienced with?

Epicor is more than a software provider. That’s because we see software not as an outcome, but as a flexible tool to grow businesses. Our approach means there’s more to a career with us. Whatever your job, you can grow with us, following a clear path for advancement.

We are a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of individual industries, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth.

Our core values define our beliefs, guide our decisions, and drive our actions. They’re the glue that connects us worldwide. They motivate us to deliver for our customers, be a powerful force in the industry, and make Epicor a great place to work. Our values are seen, heard, and felt every day in our policies, our systems, and our operations.

Epicor is more than a software provider. That’s because we see software not as an outcome, but as a flexible tool to grow businesses. Our approach means there’s more to a career with us. Whatever your job, you can grow with us, following a clear path for advancement.

We are a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of individual industries, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth.

Our core values define our beliefs, guide our decisions, and drive our actions. They’re the glue that connects us worldwide. They motivate us to deliver for our customers, be a powerful force in the industry, and make Epicor a great place to work. Our values are seen, heard, and felt every day in our policies, our systems, and our operations.

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