Technical Consultant (Customer Success)

Consultants (Information & Communication Technology)

Are you driven, results-oriented and a team player?

At VIMIGO, we have a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

We are the first company in Malaysia that provides practical performance reward solutions for clients to manage their talents effectively by harnessing the power of technology to help motivate team members to create phenomenal results aligned with the company's vision and values.

If this is a journey you’d like to embark on, keep reading!

 

About the job:

We are looking for a knowledgeable Tech Consultant to help our users, employees and clients with any issues they may have including vimigoapp. You’ll take the hassle out of resolving customers’ problems and provide training to users to maximize the value of technology in business.

A Technical Consultant  must be knowledgeable and customer-oriented. Communication is everything for a consultant so we expect you to amaze us with your presentation skills. Not only that,  it is expected of you to be involved in product brainstorming & ideations. We’re further looking for superior technical expertise and a problem-solving aptitude.

Heads up, we are a fast-growing & ever-expanding startup & this is not a typical nine-to-five job. We do acknowledge your rest days, however, attending to customers is one of your priorities for this role. All in all, it is all back to how you manage & communicate with your customers! You may foresee that you are one of the potential leaders & get the chance to grow your team regionally.

Key Responsibilities:

• Onboarding and Training: Lead new customers through initial setup, conduct training sessions, and develop educational materials to ensure proficiency with our products.
• Relationship Building and Communication: Develop strong customer relationships, regularly communicate to understand their needs, gather feedback, and provide updates.
• Technical and Proactive Support: Assist with customer issues, resolve problems promptly, monitor usage data, and offer proactive solutions, be it technical and non-technical.
• Customer Advocacy and Feedback: Act as the customer’s advocate, gather and analyze feedback to inform product enhancements, and communicate customer needs to internal teams.
• Renewal and Health Monitoring: Manage the customer renewal process, monitor customer health using metrics, and implement strategies to improve engagement and satisfaction.
• Upselling and Reporting: Identify opportunities for upselling and cross-selling, collaborate with sales teams, and track and report key performance indicators (KPIs) such as customer satisfaction scores, churn rates, product usage, and renewal rates.

What you will need:

• Diploma/Bachelor’s degree in IT / Computers or any relevant study field.
• Minimum 1-year working experience in Service Desk / Customer Service / Helpdesk in IT related
• Good knowledge of diagnostic and troubleshooting skills
• Possess excellent communication and interpersonal skills and excellent customer service skills
• Possess good communication skills in English. Bahasa Melayu and Mandarin are of advantage.
• Highly committed and able to work with minimal supervision

Company Awards:

• Top 10 finalists of Create Alibaba Cloud Startup Contest 2019
• Featured in major media like Astro, Sinchew, The Star, Chinapress, Top10 CEO
• Trusted by more than 3000 SMEs all over Malaysia and expanding regionally
  
   

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Performance reward, health & holiday incentives, transportation allowance, gadgets allowance and MORE!

Cool Office Space

Ergonomic seat and multiple monitors to ensure your workplace comfort, thinking corner with bean bags to encourage creative thinking, lounge areas and cold beverages all at your disposal to do your best work yet.

It's always convenient to reach our office, regardless of whether you are driving, taking the bus, MRT or LRT.

Growth is part of our culture. We pride ourselves in giving our people the autonomy to excel in their roles and many avenues to develop their skills.

FUN, FUN & FUN

Happy Fridays, birthday celebrations, seasonal celebrations, monthly team outings and more to bond as #vimigoteam

Apply Now!

Hey, thanks for reaching the end of this job advertisement. It shows that you are really interested in this job. Let's apply now and we are looking forward to meeting you soon!

For more info:

Search Vimigo on Linked, Facebook, or Youtube

Websites:

Your application will include the following questions:

What's your expected monthly basic salary?

With 35 years of total experience, we set to provide solutions that are meaningful to local entrepreneurs: flexible, robust, and efficient. And we knew back then, we had to first create a place that was designed to foster that greatness; and we want YOU to be with our team and empower yourself to put your best work into the hands of hundreds of people, with very little in your way.

Our vision is to create a bridge for good employee to find good employer and good employer to find good employee. And our mission here is to empower entrepreneurs to succeed in a competitive marketplace, through cost-effective innovations to society, that contributes towards a highly effective nation.

With 35 years of total experience, we set to provide solutions that are meaningful to local entrepreneurs: flexible, robust, and efficient. And we knew back then, we had to first create a place that was designed to foster that greatness; and we want YOU to be with our team and empower yourself to put your best work into the hands of hundreds of people, with very little in your way.

Our vision is to create a bridge for good employee to find good employer and good employer to find good employee. And our mission here is to empower entrepreneurs to succeed in a competitive marketplace, through cost-effective innovations to society, that contributes towards a highly effective nation.

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Perks and benefits

Miscellaneous allowance

Parking

Free Flow Pantry, Holiday & Health Incentive, Flex

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What can I earn as a Technical Consultant