Technical Customer Success Consultant Kuala Lumpur, MY

The Communications Consultant is a mixed role of Professional Services and Technical support and is the first techical point of contact for our customers and partners.
You are a member of our consulting group that delivers configurable solutions to our end user customers / partners and are responsible for providing business critical technical support.
In addition, the position requires frequent interaction with Product Development and Professional Services, to deliver complete, comprehensive solutions and constant software and process improvement.
In the role of a Communications Consultant you will:

• Manage multiple projects to ensure deliverables and timelines of projects are met.
• Gather requirements, create functional designs, do user acceptance testing, issue resolution, installation, and training.
• Perform the full technical configuration required for the deployment of our solutions.
• Collaborate frequently with the project team to ensure the successful implementation of the solutions.
• Proactively mitigate project issues and risks
• Work closely with project manager to keep projects on schedule and within budget.
• Provide telephone and/or Web based technical support for Kofax products
• Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.
• Participate in standby for 24x7 support

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.