Penerangan Pekerjaan - Technical Customer Support, I
Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:
Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
Diffuses upset customers
Fully documents customer interactions in real-time
Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
Identifies and escalates complex problems under direct supervision
Works on a limited variety of problems of limited scope using defined procedures and practices
Collaborates with fellow technicians and supervisor to solve problems
Familiarizes self with new technologies, products and platforms
Qualifications:
Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
1-3 years demonstrated working experience required
Basic computer literacy with a working knowledge of the Microsoft Office Package
Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Semua Iklan Pekerjaan adalah tertakluk kepada Terms of Service GrabJobs. Kami membenarkan pengguna membenderakan siaran yang mungkin melanggar syarat tersebut. Iklan Pekerjaan juga mungkin dibenderakan oleh pasukan penyederhana GrabJobs. Walau bagaimanapun, tiada sistem penyederhanaan yang sempurna dan membenderakan siaran tidak memastikan bahawa ia akan dialih keluar.
Jadilah orang yang pertama menerima Others Full-Time Jobs terkini di Malaysia.
Sediakan makluman pekerjaan:
Dengan mengaktifkan makluman kerja, saya bersetuju menerima GrabJobs Terms & Privacy Policy. Saya boleh berhenti melanggan makluman kerja pada bila-bila masa.
Langkau
Anda mencapai bilangan maksimum makluman kerja anda.
GrabJobs ialah portal pekerjaan no1 di Malaysia, menghubungkan anda dengan beribu-ribu pekerjaan dengan pantas!
Cari kerja terbaik di Malaysia, mohon dalam 1 klik dan dapatkan pekerjaan hari ini!
Activate JobCopilot
Makluman kerja e-mel anda kini aktif!