Technical / Helpdesk Support Engineer (Linux) - Immediate Start

Client Background

The company is established since 2013 and the leading ICT and Digital Solutions & Services Integrator in ASEAN specializing in implementing, supporting, and providing consultancy for Enterprise Resource Planning (ERP) & Product Lifecycle Management (PLM) solutions; managing and supporting IT infrastructures; Cloud-enabling IT platforms, including the Cyber Security elements in our fully compliant and secured data centers (DC). The company is currently operating in 9 locations across 4 countries (Malaysia, Singapore, Indonesia, Thailand).

Working Location

Subang Hi-tech Industrial Park

Working Mode

Fully Work in Office (Shift: 8.30am – 3pm / 3pm – 11pm)

Tenure

1 year renewable contract

Job Description    

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement. 
• Log cases, provide information, and troubleshoot to solve customer problems according to company KPI (Key Performance Indicators) for the business. 
• Manage customer expectations based on customer entitlement. 
• Keep customers informed, set, and follow commitments, keep precise case documentation, and case ownership, and add case resolution to knowledge management service. 
• Engage team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met. Elevate and/or escalate to next level in a timely manner when the case is complex. 
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. 
• Manage multiple tasks or cases simultaneously with minimal supervision. 
• Active and self-paced improvement of technical and business process knowledge 
• Independently and actively improve the quality metrics towards the achievement of targets. 
• Keep documentation as per requirements. 
• Meet deadlines and keep service level agreements. 

Job Requirements 

• Diploma in Information Technologies or related fields.
• Minimum of 1-2 years of relevant working experiences in IT Deskside, Desktop support, Server/System Engineer, Network Engineer, or Security Engineer. 
• Prefer knowledge and experience in server and backup i.e., Linux OS, Windows Server OS, hardware knowledge, data backup knowledge.