Technical Program Manager

We’re looking for a Technical Program Manager (TPM) to architect and drive the systems behind large-scale AI data operations. You’ll be the technical glue between Product, Operations, Engineering, and Project Delivery — translating client needs into scalable, efficient workflows. If you thrive in complexity, love creating order out of chaos, and want to shape the infrastructure behind AI model training, this is the role for you.

Why does this role matter?

AI systems are only as good as the data they’re trained on. At Chemin, that means having tight, thoughtful infrastructure for delivering high-quality, scalable, and technically sound datasets. You’ll be the architect behind that infrastructure, — ensuring each project is not just completed, but engineered for speed, quality, and future-proofing.

Responsibilities

• Translate requirements into scalable workflows — partner with clients and internal teams to define data pipelines and technical delivery scopes
• Design & own technical specs for data annotation workflows, tools, integrations, and automation where applicable
• Build bridges across teams — work with Project Delivery, Talent & Partnership, Product, and Engineering to ensure alignment and coordination
• Scope & plan technical programs — from dataset pilots to full-scale execution, manage dependencies, timelines, and iterations
• Problem-solve in real time — debug bottlenecks across tech, tools, data formatting, and annotation workflows
• Track & report performance — define success metrics and build dashboards for delivery health, throughput, and quality
• Experiment & optimize — pilot new workflows and automation ideas to increase efficiency and reduce manual steps
• Coach delivery teams — bring technical clarity and rigor to the broader operations team, helping upskill PMs and annotators in tools and process logic

• 6–9 years of experience in technical project or program management, with a deep understanding of data workflows
• 3-5 years of experience managing teams and bringing the best out of those under your care
• Strong analytical and systems thinking — able to deconstruct ambiguity into clear process logic and technical plans
• Familiarity with AI/ML workflows, data labeling, evaluation pipelines, or annotation tooling (preferred, not mandatory)
• Experience working in cross-functional environments involving Product, Engineering, and Operations
• High fluency with spreadsheets, structured data formats (CSV/JSON), dashboard tools, and lightweight scripting or automation workflows (e.g., n8n, Zapier, or equivalent)
• Comfortable interfacing with clients, vendors, and internal teams at various technical fluency levels
• Calm under pressure, proactive in flagging risks, and clear in documenting workflows

AI is reshaping the world of work—and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today’s most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.

At Chemin, you’ll:

• Work on real problems that power the future of AI
• Build deep skills in data, operations, and automation
• Take ownership, grow fast, and lead with purpose
• Join a remote-first, Southeast Asia–rooted team punching well above its weight
• Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas

We’re still small enough that your work truly matters—and growing fast enough that you’ll never stop learning.

You’ll experience a flexible work environment designed to help you thrive:

• A modern co-working space in Damansara Heights, with easy access to Semantan MRT
• A hybrid setup with two in-office days each week and adaptable core work hours
• Structured on-the-job training to sharpen your skills and accelerate your growth
• Regular performance reviews and personalized career development planning

If you’re serious about thriving in the age of AI, there’s no better place to start.